About the Position
The Associate Vice President for Enrollment Services is a senior administrative position reporting to the Vice President for Student Affairs. The position has delegated authority and responsibility to manage the university’s key student enrollment functions through program management, program development, strategic planning and supervision of responsible units including Undergraduate and Graduate Admissions & Outreach; Early Assessment Programs; Enrollment Operational Services & Planning; Financial Aid & Scholarships; and Registrar Services. Working independently, the Associate Vice President for Enrollment Services is responsible for the overall management, planning, administration, direction and evaluation of the Enrollment Services unit. This position directly supervises four managers, one confidential staff, one coordinator, and one analyst. This position indirectly supervises approximately 105 staff including managers, coordinators, analysts, and administrative staff. This position works closely with campus and community constituents including the President’s Cabinet, Deans, Associate Vice Presidents, Associate Deans, and other campus managers to develop, implement, and assess short and long term plans that promote, support and develop enrollment management for SJSU. This position leads the Enrollment Services Management Team and provides leadership in the design and implementation of coordinated campus and division-wide enrollment management initiatives. The Associate Vice President for Enrollment Services represents the university and division on internal and external committees and serves on divisional management teams. This position works with departments to foster a campus climate that is welcoming and supportive of our diverse student and employee population.
- ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
- Leads the implementation of strategies that will achieve the University’s qualitative and quantitative enrollment goals. Develops overall plan and formulates short and long germ goals and objectives for meeting established enrollment targets and monitors progress toward goal. Formulates internal and external policies and procedures for achieving established objectives including recruitment strategies, marketing, admission, registration, financial aid, communication and retention strategies and processes. Collaborates directly with the Vice President for Student Affairs, the AVP for Institutional Research, and the Enrollment Services management team in leading campus enrollment management efforts.
- Supervises, hires, trains and evaluates Director of Admissions & Outreach; Director of Enrollment Operational Services & Planning; Director of Financial Aid & Scholarships, Registrar, Human Resources Specialist, and Administrative Analyst Specialist. Indirectly supervises approximately 105 managers, coordinators, analysts and administrative staff.
- Manages the Enrollment Services budget (totaling approximately $6M) and evaluation of all programs
- Establishes procedures and protocols for broad dissemination of informational materials to all constituencies relative to enrollment services and enrollment management, including preparation of enrollment reports. Collaborates with units across all divisions of the university and external entities involved in the enrollment and retention process including students; high schools; community colleges; national and community organizations; parents and families; university administrative offices; university deans and department chairs; and other administrative personnel
- Collaborates directly with the Enrollment Services Management Team to provide leadership, planning, strategy, management, and evaluation of the ES unit’s functional services, personnel, policies, procedures, and budgets
- Collaborates directly with Senior Director for Information Technology to enhance Enrollment Services processes and best utilize technology to improve efficiency and effectiveness
- Serves as a member of the Student Affairs Senior Management Team and Student Affairs Leadership Team. Collaborates on such matters as enrollment management, budget management; staff development; strategic planning and assessment; policy making and enforcement; and issues of divisional and institutional significance
- Represents the university and division on internal and external committees including partnerships with Academic Affairs, other Divisions, and the broader community
- In addition to the above responsibilities, may be evaluated using feedback from campus community members.
Education and Experience
- Baccalaureate and Master’s degree in Business, Higher Education Administration, Communications or related field required. Doctorate degree in related field preferred and may be substituted for two years of experience.
- At least seven years of progressively responsible full time work experience in a managerial role in an Enrollment Services operations environment, or related field, preferably in a university environment; five of the seven years must include managing student services professionals or analyst level staff.
- Demonstrated knowledge of the functional units in the portfolio including Financial Aid & Scholarships, Admissions & Outreach, Registrar, Enrollment Operational Services & Planning and Early Assessment Programs.
- Candidates must have demonstrated experience in leadership, budget management, strategic planning, personnel, and communication skills including business correspondence, data reports, presentations and policy manuals.
- Demonstrated experience collaborating with faculty/Academic Affairs leadership.
- Demonstrated experience in assessing Enrollment Services functions and using assessment results to make changes in services to students.
- Experience in collective bargaining environment preferred.
Knowledge, Skills & Abilities
- Successful experience in the development, implementation, and evaluation of recruitment, enrollment and retention strategies for students from diverse backgrounds, including the utilization of research and information technology.
- Demonstrated knowledge of the functional units in the portfolio including Financial Aid & Scholarships, Admissions & Outreach, Registrar, Enrollment Operational Services & Planning and Early Assessment Programs.
- Demonstrated experience developing and implementing an enrollment management plan.
- Experience in developing and maintaining collaborative relationships with both internal and external constituents.
- Familiarity and experience with current and developing technologies in student administrative systems.
- Demonstrated ability in assessing operational, technical, and communication activities in an educational setting and use of assessment results to make changes in services to students.
- Demonstrated ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
- Demonstrated commitment to collaborative teamwork across academic and student affairs divisions as well as other divisions to build a sound campus environment for all.
- Demonstrated ability to conduct strategic planning.
- Demonstrated ability to lead individuals in team efforts to accomplish institutional and divisional goals and objectives.
- Ability to plan and manage a budget of at least $6M.
- Ability to manage staff to include hiring, training, and evaluating.
- Demonstrated ability to research, understand and apply a variety of state, federal, CSU and SJSU policies and procedures.
- Demonstrated ability to maintain confidentiality and appropriately handle sensitive communications within the university and with external agencies.
- Demonstrated working knowledge of relevant software applications including word processing, spreadsheets, PowerPoint, database management, and imaging technology.
- Demonstrated ability to effectively present information and respond to questions from groups of managers, faculty, staff, students, and media and community members.
- Demonstrated customer service and public relations skills.
Posting Date
October 10, 2011
First Screening Date
This position is open until filled.
Required Application Materials
Resume
Letter of Interest