Student Success Advisor – UMass Boston

Another Source’s client, UMass Boston, is recruiting a Student Success Advisor to join their team in Boston, MA. This is your chance to be part of a diverse and inclusive community dedicated to empowering students and shaping the future of education. Offering a flexible hybrid schedule of 4 days on-site and 1 day working remotely once you get up to speed.

This position is internally titled Service Advisor.

Here’s a little about UMass Boston and the position they are recruiting for:

UMass Boston is a public research university in Boston, Massachusetts.  It is the only public research university in Boston and the third-largest campus in a five-campus university system.  UMass Boston is the third most diverse university in the United States. At UMass, we harness the revolutionary spirit of Massachusetts to deliver affordable, world-class education that transform lives, conduct groundbreaking research that improves our world, and create social and economic impact that shapes and energizes communities.

Learn more about the department here: One Stop – UMass Boston (umb.edu)

What’s in it for you:

UMass Boston offers a comprehensive compensation and benefit package including health, dental, and vision insurance; life and long-term disability insurance; generous paid time off; tuition remission; and robust retirement options. https://hr.umb.edu/benefits

The anticipated annual base salary range for this position is $62,000 – $68,000 DOE.

Job Summary

One Stop Service Advisors perform a vital role in assisting and educating students to navigate administrative processes related to financial aid, billing, and registration. They will provide convenient and thorough support and care through a variety of service channels including walk-in, phone, email, live chat and virtual meetings. They will be available to teach students how to access and use technology for self-service and will provide basic advising and information on university programs, requirements, academic policies, and student rights and responsibilities. They will work with students to solve problems related to systems, policies, or procedures, especially the most complicated or those that overlap a variety of administrative areas, are dynamic and interconnected. The Service Advisor will leverage university resources, attend trainings and meetings, read emails and updates, and utilize the university website to ensure that they are aware of policy/practice changes, important dates and deadlines, and opportunities for students. Given the frontline nature of the Service Advisors role, they will also provide valuable feedback and contribute to quality control, improving communications, policy review and revision and make recommendations on opportunities to improve the administrative experience for students.

Please click on the link below for more information.