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Website UCLA Undergraduate Admission

The Business Analyst supports the Customer Relationship Management (CRM) unit of Undergraduate Admission (UA) under the supervision of the Senior Assistant Director of Admission, CRM. The Analyst will play a key role in the design, development, and deployment of CRM applications and business processes to support the admission, recruitment, and enrollment management efforts of the university. They will help define and document business requirements, develop project plans, build system assets, conduct user testing, and troubleshoot production issues, with a focus on projects related to communications, event management, and other admission services. They will work closely with admission staff and colleagues throughout campus to develop and analyze functional and non-functional requirements. The Business Analyst will also contribute to quality assurance for user-generated collateral and CRM training initiatives across the department.

Candidates with demonstrated experience with the Slate by Technolutions CRM system, SQL, JavaScript, XML, and/or Tableau are desirable. Please note, this position does not have management responsibilities and will have significant role in event management and events reporting.

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