Enrollment Coach

UC Davis
Sacramento, CA – This position may be eligible for hybrid remote work arrangements

Enrollment Coach
Salary Ranged: $25.72/hr. – $46.12/hr.

Under the general supervision of the Executive Director, Enrollment Management, the Enrollment Coach will execute student recruitment, admissions and retention plans for continuing and professional courses and programs. Effectively employ communication and problem-solving skills to facilitate exceptional student experience from initial inquiry through program completion. Identify opportunities to enhance recruitment efforts and implement agreed upon strategies. Collaborate with colleagues in academic, Student Services and Marketing departments to manage and optimize CPE’s enrollment “funnel,” including troubleshooting and communicating barriers to student success.

MINIMUM QUALIFICATIONS
Minimum Education/Experience:
• Bachelor’s degree in Communications, Social Sciences, Psychology, Business or other related subject area or equivalent experience/training.
• Minimum 3 years experience in consultative sales, consumer sales, marketing, admissions, or recruiting.
• Experience responding and adapting to rapidly changing priorities and working within deadlines in a fast-paced environment.
• Experience using active listening and professional sales/coaching skills to identify and confirm needs and offer a logical solution. Experience providing career or academic coaching to students.
• Thorough knowledge and experience working with a diverse population.

Minimum Knowledge, Skills, and Abilities (KSA):
• Exceptional closing skills to persuade and motivate others to pursue action while still remaining welcoming, understanding, and empathetic. Excellent organizational skills to include attention to detail and follow through. Outstanding communication skills and ability to influence others internally and externally.
• Knowledge of and commitment to upholding federal confidentiality guidelines regarding student information.

PREFERRED QUALIFICATIONS
Preferred Education/Experience:
• Prior experience in higher education recruitment, preferably with an adult student population.

Preferred Knowledge, Skills, and Abilities (KSA):
• Proficient in Salesforce or other Higher Ed CRM and SIS applications.
• Knowledge of principles and practices of student recruitment and/or retention.
• Proven history of driving outcomes, achieving goals and maintaining consistent performance standards.

SPECIAL REQUIREMENTS
Background Check
This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

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