The University Admissions office is a dynamic environment which requires dedicated professionals to engage, excite, and enroll qualified students to Northern Arizona University to help meet enrollment goals. With a large recruitment staff that manage territories across 20 states, the Senior Admissions Officer role is needed to help train and mentor entry level Admissions Officers as they begin to manage their own territory. The Senior Admissions Officer position is intended for seasoned Admissions Officers who have managed a territory or territories for at least two years and can provide expertise to new staff and support the University Admissions Leadership Team in the management of the recruitment and orientation areas of the office. This position is required to work some evenings and weekends. This position is responsible for the following: approximately 80% of the Senior Admissions Officer’s time will be spent recruiting traditionally aged freshman students in the Northern California, and 20% of their time recruiting transfer students throughout Northern California.
Cultivates and manages a recruitment territory or territories to recruit qualified students to the university. Specifically, this territory will manage freshman student recruitment in Northern California and transfer student recruitment throughout Northern California.
Counsel, guide, and advise prospective students and families in the completion of complex admission and financial aid forms, admissions requirements, transfer guidelines, cost of attendance, financial aid programs, and various other student and enrollment related services, programs, and opportunities.
Develops, implements, and maintains key University Admission programs to help facilitate the recruitment of qualified students to the university. May include collaboration with the Alumni Office, coordinating the Out of State student receptions, or other activities as identified by the supervisor, Assistant Directors, and the Director of Recruitment and Orientation.
Interacts and maintains excellent working relationships with faculty, staff, students, and outside/community agencies in facilitating University Admissions and EMSA program objectives.
Represents the University, its mission, policies, and procedures to a broad range of constituents, in particular, those in other segments of the education community, prospective students and families, personnel in high schools, community colleges, community based organizations, etc.
Develops and implements programming to meet the needs of prospective students and other constituent groups to the University (i.e. honors students, students from ethnically and culturally diverse backgrounds, transfer students, first-generation students, etc).
Coordinates, implements, and participates in visits to high schools, community colleges, and other university sponsored and/or approved recruitment events.
Stays apprised of, and current on, new enrollment management strategies, and best practices for communication to prospective students, their family members, and other important constituents to meet University enrollment goals. Stays current on local, regional, and national trends pertaining to area of assignment and recruitment territories.
Participates in trainings periodically on-campus in Flagstaff, as well as via web and/or phone.
Completes weekly reports related to recruitment, enrollment projections, personal schedule, travel, special programs, and professional development.
Evaluates program effectiveness, assesses outcomes, and develops improved programming to achieve goals, and complete cost analyses for programs and events.
Assist with the execution of on-campus visit programs as needed, including but not limited to Discover NAU, Explore Honors Day, Multicultural Recruitment Programs, and transfer student programs, as well as on- and off-campus Orientation programs.
Collaborates with functional and subject area experts within and out of University Admissions in the development of training materials and policies and procedures.
Ensures training documents, policies, and territory reports are kept current and easily accessible by staff.
Provides presentations to a multitude of individuals and groups to communicate the vision, mission, values, and programs of the University.
Serves as a liaison to academic colleges and departments and collects important information and updates from our academic departments. Develops and maintains strong working relationships with academic partners.
Supports the Assistant and Associate Directors and Director of Recruitment and Orientation in the management of the Recruitment Team and their work with prospective students and their guests.
Serves on the Recruitment leadership Team within University Admissions office by participating in strategic recruitment planning and staffing decisions.
Collects and analyzes data to determine the effectiveness of recruitment strategies in their respective recruitment territories. This will include reports through Business Objects, Enterprise Reporting, PeopleSoft, and Salesforce.
Other duties as assigned.
NAU is currently engaged in an Organizational Growth and Effectiveness Initiative, which focuses on positioning the University for future success of its operational practices. As a result, some aspects of this position may be subject to change, such as, but not limited to: duties, titles, reporting structure, etc.
Bachelor’s degree AND two years’ experience, OR
A master’s degree with preference given to student personnel, education, business, or related field AND at least one year of progressively responsible administrative and/or supervisory experience (with preference given to directly-related admissions/enrollment management experience), OR
Equivalent combination of education, experience, and training.
Knowledge, Skills, & Abilities
Knowledge of the principles and practices pertaining to Admissions and Orientation, as well as Enrollment Management.
Skill in problem solving and decision making.
Demonstrated skill to prioritize individual work tasks, but also to assist supervisors in prioritizing work tasks.
Demonstrated skill in both verbal and written communication.
Skill in establishing and maintaining effective and productive working relationships with on-campus and off-campus partners.
Skill in program development and execution.
Strong organizational and training/human development skills.
Ability to work with people from diverse cultures and backgrounds.
Ability to represent Northern Arizona University and University Admissions in a professional manner.
Ability and willingness to travel throughout the greater Bay Area/Northern California region, as well as throughout the western United States.
Ability and willingness to work numerous nights and weekends.
Knowledge of issues pertaining to areas of assignment.
Knowledge of, or ability to learn, SalesForce CRM, PeopleSoft Student Information System, Business Objects and Enterprise Reporting tools, Microsoft Word, Excel, and PowerPoint, Keynote, and Prezi.
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees’ right to work in the United States.
Finally, each year the Northern Arizona University Police Department releases an annual security report. The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses. The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing.
The report may be viewed at nau.edu/clery or by visiting the NAUPD website. A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.
The budgeted salary is $58,000, commensurate with experience.
**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.
To apply for this job please visit in.nau.edu.